Returns & Exchanges
Ludovic de Saint Sernin offers a 14-day return window from the date of delivery for items in their original, unworn condition with all tags attached. Please note that certain delicate pieces and intimate apparel may be subject to restricted return conditions due to their artisanal nature.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Secure Packaging
Place the items in their original designer packaging and shipping box to ensure the garments are protected during transit.
Label and Dispatch
Affix the prepaid shipping label provided via email to your package and drop it off at your nearest authorized courier location.
Inspection and Refund
Once our atelier receives and inspects your return for quality compliance, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing